Refund Policy
Effective Date: July 27, 2025
Company: GODFAVORNAEWURU LTD
Phone: 08068365079
Website: www.veloce.com.ng
At Veloce, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we're here to help with returns, exchanges, and refunds based on the terms below.
1. Eligibility for Refund
You may request a refund under the following conditions:
- The item was defective or damaged upon delivery
- You received the wrong item
- The item is unused, unworn, unwashed, and in original packaging
- You request the refund within 7 days of receiving the order
2. Non-Refundable Items
Refunds will not be granted for:
- Worn or used fashion items
- Items without original packaging or tags
- Sale/discounted items (unless defective)
- Underwear, swimwear, and other hygiene-sensitive products
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our support team via 08068365079 or whizzy1919@gmail.com
- Provide your order number, photos of the product, and reason for return
- Our team will respond within 48 hours with instructions
4. Return Shipping
- Customers are responsible for return shipping unless the item was damaged or incorrect.
- We recommend using a trackable shipping service.
5. Refund Processing Time
Once your returned item is received and inspected:
- A refund will be processed within 7 working days
- Refunds are made to the original payment method or via bank transfer
6. Exchanges
We offer item-for-item exchanges in cases of size mismatch or product defect. Contact us within 5 days of receiving your order to request an exchange.
7. Late or Missing Refunds
If you haven’t received your refund after 7 working days:
- Check your bank or payment provider
- Contact us for assistance at 08068365079
8. Contact Us
If you have any questions about our refund policy or need help, please reach out:
